1. About Staycation
Staycation is a curated hotel discovery website. We help travellers find boutique and luxury hotels and then hand the booking off to our partner, Agoda, who handles the reservation, payment, and customer support.
2. Accepting these terms
By accessing or using Staycation, you confirm that you've read these terms, you accept them, and you have the legal capacity to enter into them. If you don't agree, please don't use the site.
3. Bookings happen on Agoda
Staycation doesn't sell hotel rooms. When you click through from a hotel listing, you'll be taken to Agoda or another booking partner to complete the reservation. Once you're on their site:
- Their terms and privacy policy apply to your booking.
- They're responsible for payment, confirmation, cancellation, refunds, and customer support.
- The price, availability, taxes, and any fees you see at checkout are set by them and the hotel, not by us.
We do our best to display accurate information on Staycation, but the final price, room type, and availability are confirmed by the booking partner at the moment of booking.
4. How we make money
Staycation is free to use. We earn a commission from Agoda when you book through one of our links, at no extra cost to you. That commission is how we keep the lights on — and it's why we're selective about what we recommend.
5. Content on the site
Hotel descriptions, photos, ratings, and similar content come from a mix of sources — our editors, hotels, booking partners, and other third parties. We try to keep it accurate and up-to-date, but we can't guarantee that every detail is current or error-free. If you spot something that looks wrong, please let us know.
6. Acceptable use
When you use Staycation, please don't:
- Scrape, copy, or reproduce substantial parts of the site without our written permission.
- Use bots, scripts, or other automated means to access the site at high volume or for the purpose of building a competing dataset.
- Interfere with the site's normal operation, attempt to gain unauthorised access, or probe for vulnerabilities outside a responsible disclosure context.
- Submit content through the contact form (or anywhere else) that's unlawful, abusive, misleading, or infringes someone else's rights.
We may suspend access for anyone who breaks these rules, with or without notice.
7. Intellectual property
The Staycation name, logo, site design, editorial content, and the way the collection is curated are owned by us or our licensors. You're welcome to browse, share links, and quote short extracts with credit — but please ask before reusing anything more.
Hotel names, brand marks, and photos remain the property of their respective owners.
8. Third-party links and services
The site links to third-party services, including Agoda, map providers, and hotel websites. We're not responsible for the content, policies, or practices of those third parties. Use them at your own discretion.
9. Disclaimers
Staycation is provided on an “as is” and “as available” basis. We make no warranties — express or implied — about the site or its content, including its accuracy, completeness, reliability, or fitness for a particular purpose. We don't guarantee uninterrupted or error-free access.
10. Limitation of liability
To the maximum extent permitted by law, Staycation and its operators won't be liable for any indirect, incidental, special, consequential, or punitive losses — including lost bookings, travel disruption, or wasted expenditure — arising from your use of the site. Our total liability to you for any direct losses will not exceed the commission we have earned from your bookings (which is often nothing).
Nothing in these terms excludes any liability that can't lawfully be excluded, such as liability for fraud, death, or personal injury caused by our negligence.
11. Indemnity
If your use of the site causes us to incur a third-party claim — for example, because you breached these terms or someone else's rights — you agree to cover the reasonable costs of dealing with it.
12. Changes to the site and terms
We may update, change, or discontinue parts of Staycation at any time without notice. We may also update these terms. When we do, we'll change the “last updated” date at the top. If you keep using the site after changes are posted, you accept the new terms.
13. Governing law
These terms are governed by the laws of Singapore. Any dispute that can't be resolved informally will be handled by the courts of Singapore, unless mandatory local law gives you the right to bring it elsewhere.
14. Contact
Questions about these terms? Use the contact form and we'll get back to you within one business day.